Privacy Policy

PRIVACY POLICY


Effective Date: August 31, 2026


INTRODUCTION

Auburn Black Cars (“Auburn Black Cars,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, make a reservation, communicate with us, or use our transportation services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.


CHANGES TO OUR PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

When changes are made, the updated Privacy Policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.


WHAT TYPE OF INFORMATION DO WE COLLECT?

We may collect information that you voluntarily provide to us, including:

  • Name
  • Email address
  • Telephone or mobile phone number
  • Pickup and drop-off locations
  • Travel dates and times
  • Flight information
  • Passenger information
  • Reservation and transportation details
  • Special requests or instructions
  • Quote requests
  • Billing and payment-related information
  • Communications you send to us
  • Marketing and communication preferences


When you use our website, certain information may also be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Website usage information
  • Pages viewed
  • Referring website
  • Cookies and similar technologies
  • Payment information may also be collected or processed through third-party payment and reservation service providers when necessary to complete a transaction.


HOW DO WE USE THE INFORMATION THAT WE COLLECT?

We may use the information we collect to:

  • Provide quotes for transportation services
  • Create, manage, modify, and confirm reservations
  • Coordinate pickups, drop-offs, chauffeurs, and transportation services
  • Send reservation confirmations and trip reminders
  • Provide trip and chauffeur updates
  • Respond to customer questions and requests
  • Process payments and communicate regarding billing
  • Provide customer service
  • Follow up regarding quotes or reservations
  • Send service-related emails and text messages
  • Send promotional communications when you have consented to receive them
  • Improve our website and services
  • Analyze website traffic and usage
  • Maintain the security and integrity of our systems
  • Prevent fraud or misuse
  • Comply with applicable laws and legal obligations


WITH WHOM DO WE SHARE INFORMATION THAT WE COLLECT?

  • We may share personal information only when reasonably necessary to provide our services or operate our business.
  • This may include sharing information with:
  • Chauffeurs and transportation providers involved in fulfilling your reservation
  • Reservation, dispatch, and transportation management platforms
  • Payment processors
  • Email and SMS communication providers
  • Website hosting and technology providers
  • Analytics and website service providers
  • Professional advisors and service providers
  • Affiliates or business partners when necessary to provide requested transportation services
  • Government authorities or law enforcement when required by law
  • We do not sell your personal information.
  • Mobile phone information, SMS opt-in data, and SMS consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. SMS opt-in information and consent are used only for the communications authorized by you and as necessary to provide our messaging services.


COOKIES AND SIMILAR TECHNOLOGY

Our website may use cookies and similar technologies to operate the website, understand how visitors use the website, improve functionality, analyze website traffic, and provide a better user experience.

Cookies are small data files placed on your device when you visit a website.

Our website may also use third-party services, such as analytics, security, spam-prevention, reservation, or embedded services, which may use cookies or similar technologies according to their own privacy policies.


HOW WE MANAGE YOUR COOKIES

You can control or disable cookies through your web browser settings.

Disabling certain cookies may affect the functionality or performance of portions of our website.

When a cookie consent option is presented on our website, you may also use that option to manage your cookie preferences.


SMS TERMS AND CONDITIONS

By providing your mobile telephone number and opting in to receive text messages from Auburn Black Cars, you consent to receive SMS communications related to your interaction with us.


Types of SMS Communications

Depending on your relationship with Auburn Black Cars and the consent you have provided, text messages may include:

  • Quote and reservation follow-ups
  • Reservation confirmations
  • Upcoming ride and appointment reminders
  • Pickup, chauffeur, and trip-status updates
  • Changes or updates to transportation arrangements
  • Customer-service follow-up messages
  • Billing and payment-related inquiries or notifications
  • Promotional offers and special announcements, when you have separately opted in to receive marketing communications


Message Frequency

Message frequency varies depending on your reservations, trips, inquiries, and communication preferences.

You may receive up to 6 SMS messages per week, not to exceed 24 messages per month, related to quotes, reservations, trip updates, customer service, billing, and, where separately authorized, promotional offers.

Actual message frequency may be lower depending on your interaction with Auburn Black Cars.


Message and Data Rates

Message and data rates may apply depending on your wireless carrier and mobile service plan.


Opting Out

You may opt out of SMS communications at any time by replying STOP to a text message from Auburn Black Cars.

After submitting a STOP request, you may receive a final confirmation message indicating that you have been unsubscribed.


Help

For assistance with SMS communications, reply HELP or contact Auburn Black Cars at:

admin@auburnblackcars.com


Consent

Consent to receive marketing text messages is not a condition of purchasing goods or transportation services from Auburn Black Cars.

Providing your telephone number for a reservation may be necessary for operational communications related to the transportation service you requested.


EMAIL COMMUNICATIONS

If you provide your email address, we may use it to send information related to quotes, reservations, transportation services, billing, customer service, and other communications you request.

If you separately subscribe to promotional email communications, we may also send news, offers, and promotions. You may unsubscribe from promotional emails using the unsubscribe instructions included in those communications.


DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.


However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.


DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, fulfill legal or accounting requirements, resolve disputes, and enforce our agreements.


THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to or integrations with third-party websites, payment processors, reservation systems, mapping services, or other external services.

Auburn Black Cars is not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.


WHO CAN YOU CONTACT FOR MORE INFORMATION?

If you have questions about this Privacy Policy, your personal information, or Auburn Black Cars' privacy practices, please contact us at:

Auburn Black Cars

Auburn, Alabama

Email: admin@auburnblackcars.com

Website: www.AuburnBlackCars.com